Yes. You can check out as a guest without creating an account. Creating an account simply makes it easier to view your order history, save your details and enjoy a quicker checkout next time.

Once your order has been placed successfully, you'll receive an order confirmation email. If you haven't received it within a few minutes, please check your Junk or Spam folder before contacting us.

If your order hasn't yet been dispatched, we'll do our best to help. Please contact us as soon as possible with your order number.

Yes, provided your order hasn't already been dispatched. If it has already left our warehouse, you can still return it in accordance with our Return & Refund Policy.

Please contact us immediately. If your order hasn't been dispatched, we'll do our best to update your delivery address. Unfortunately, once an order has been dispatched we're unable to make changes.

Yes. If you're looking to place a larger order for your business, school, organisation or event, please contact us before placing your order and we'll be happy to assist where possible.

Yes. If you require a VAT invoice for your purchase, please contact us after placing your order and we'll be happy to provide one where applicable.

Most UK Mainland orders are delivered within 2–4 working days. Faster delivery options are available at checkout for eligible orders.

Orders placed before 1:00pm Monday to Friday are usually dispatched the same working day.

Orders placed before 11:00am on Saturday are usually dispatched the same day.

Orders received after these cut-off times, on Sundays or Bank Holidays will normally be dispatched on the next working day.

Yes. Next Business Day Delivery is available for eligible UK Mainland orders. Available delivery options and prices are shown during checkout.

We work with trusted delivery partners including Royal Mail and other courier services where appropriate. The courier used depends on the size, weight and destination of your order.

Yes. Where tracking is available, we'll send your tracking details by email as soon as your order has been dispatched.

Tracking updates can sometimes take a little time to appear, particularly during busy periods. If there has been no update for more than 48 hours after dispatch, please contact us and we'll be happy to investigate.

Your courier may leave your parcel in a safe place, with a neighbour, or provide instructions for rearranging delivery or collection, depending on the delivery service used.

We're currently focusing on deliveries within the United Kingdom while we continue to enhance our website and customer experience.

International shipping will be available again soon. Please check back for updates or contact us if you'd like to enquire about delivery to your country.

Delivery charges depend on the service selected and the value of your order. Any applicable delivery charges are clearly displayed during checkout before payment is completed.

For full details, please see our Shipping & Delivery page.

Please contact our Customer Support team before returning any item. We'll provide the correct return instructions and, where applicable, a returns label.

Yes. Contacting us first helps us identify your order quickly and ensures your return is processed without unnecessary delays.

We offer a 28-day return period for eligible items from the date your order is delivered.

Items must be unused, complete and in a resaleable condition with their original packaging unless they are faulty.

If we've sent the wrong item or your item is faulty, we'll cover the return postage costs.

For change-of-mind returns or items that are no longer wanted, the customer is responsible for the return postage.

We normally inspect returned items and process refunds within 48 hours of receiving them.

During busy periods, processing may take up to 5 working days.

Once we've issued your refund, your bank or payment provider may take up to 5 additional working days to return the funds to your account, although many refunds arrive sooner.

We don't currently offer direct exchanges.

If you'd like a different item, please return your original purchase in accordance with our Return & Refund Policy and place a new order.

Please contact us as soon as possible with your order number and clear photographs showing the issue.

We'll investigate promptly and arrange an appropriate resolution, which may include a replacement, repair or refund depending on the circumstances.

We're sorry for the mistake.

Please contact us as soon as possible and we'll arrange for the correct item to be sent and provide instructions for returning the incorrect item at no cost to you.

Yes. Unless your items were purchased as part of a bundle or promotional offer requiring all items to be returned together, you may return individual eligible items from your order.

For hygiene, health and safety reasons, some items can't be returned once opened or unsealed unless they're faulty.

Please see our Return & Refund Policy for the full list of excluded products.

If you're exercising your statutory cancellation rights under UK consumer law, we'll refund the standard delivery charge paid with your order.

Where a higher-priced delivery service was selected, only the standard delivery cost is refundable.

Delivery charges are not normally refunded for change-of-mind returns made outside your statutory rights.

Yes. We source our products from trusted UK distributors, manufacturers and authorised suppliers.

All products sold on SRV Hub are genuine products intended for the UK market unless clearly stated otherwise.

Where legally required, our toys and children's products comply with applicable UK product safety regulations and carry the appropriate UKCA and/or CE markings.

If you have any questions about a particular product, please contact us before ordering.

We aim to display products as accurately as possible.

Occasionally manufacturers update packaging, colours or branding without notice, so the item you receive may vary slightly while the product itself remains the same.

Yes. Colours may appear slightly different depending on your screen or device settings.

Where products are supplied in assorted colours, colours are selected at random unless otherwise stated.

Please check the recommended age shown on the product page and product packaging.

Adult supervision may be required for certain products.

Only if specifically stated on the product page.

If batteries are not mentioned, they are normally not included.

Yes. Businesses, schools, charities and organisations are welcome to place bulk orders.

Please contact us for availability and pricing on larger quantities.

Our stock levels are updated regularly, but occasionally popular products may sell out before the website updates.

If this happens, we'll contact you with the available options.

Many products are covered by the manufacturer's warranty where applicable.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

Absolutely.

If you need dimensions, compatibility information or additional photographs, simply contact our customer support team and we'll be happy to help.

You can enter your discount code during checkout before completing payment.

Please check that the discount has been applied before placing your order, as codes usually cannot be added afterwards.

A discount code may not work if it has expired, has already been used, does not apply to the products in your basket, or the minimum spend has not been met.

If you believe your code should work, please contact us before completing your order.

Usually, only one discount code can be used per order unless a promotion clearly states otherwise.

Discount codes may not apply to sale, clearance or already discounted products unless specifically stated in the promotion.

Discount codes normally need to be entered before checkout is completed.

We are usually unable to apply a code retrospectively once an order has been placed.

Unless stated otherwise, discount codes apply to product prices only and do not reduce delivery charges.

Yes. Promotions may be changed, paused or withdrawn at any time, especially if there is a pricing error, technical issue or suspected misuse.

No. Promotional discounts, voucher codes and offers have no cash value and cannot be exchanged for money.

No. You can check out as a guest without creating an account.

Creating an account simply makes it easier to view your order history and manage your details for future purchases.

You can create an account by selecting Account at the top of our website and following the registration process.

Registration is quick and free.

Select Forgot your password? on the login page and follow the instructions to reset it.

If you still have difficulty accessing your account, please contact our customer support team.

Yes. If you have an account, you can update your details after signing in.

If you checked out as a guest, please contact us if you need to update information relating to an existing order.

Yes. Customers with an account can view their previous orders by signing in.

Guest orders won't appear in an account unless they were placed while logged in.

Yes.

If you'd like your account removed, please contact us and we'll process your request in accordance with UK data protection laws.

Yes. We take the security of your personal information seriously and process it in accordance with our Privacy Policy.

We never sell your personal information to third parties.

Please check that you're using the correct email address and password.

If you've forgotten your password, use the password reset option. If the problem continues, please contact us and we'll be happy to help.

At present, most orders are delivered within the United Kingdom.

If international delivery becomes available, eligible countries and shipping options will be shown during checkout.

For deliveries outside the UK, local customs authorities may charge import duties, taxes or customs clearance fees.

These charges are set by the destination country and are the responsibility of the customer unless stated otherwise.

Delivery times vary depending on the destination country and local customs processing.

An estimated delivery timeframe will be provided where international shipping is available.

Yes. International customers have the same return rights as outlined in our Return & Refund Policy.

Customers are normally responsible for return postage costs unless the item is faulty, damaged or sent incorrectly.

If a parcel is refused or cannot be delivered and is returned to us, any refund may be reduced by the shipping costs and any charges incurred by the carrier.

Unfortunately not.

If your order has not yet been dispatched, please contact us immediately and we'll do our best to help.

Yes. Where tracking is available, we'll email your tracking details once your order has been dispatched.

Available delivery destinations may change from time to time.

The countries we currently deliver to will always be shown during checkout.

Yes. We source our products from trusted suppliers and expect all products to comply with applicable UK product safety regulations where required.

Please always read and follow any instructions, warnings and age recommendations provided with the product before use.

Please stop using the product immediately if you believe it may be faulty or unsafe.

Contact our customer support team with your order number, a description of the issue and, where possible, photographs. We'll investigate the matter as quickly as possible.

Where legally required, our toys are supplied with the appropriate UKCA and/or CE markings and comply with applicable UK toy safety legislation.

Please ensure toys are only used by children within the recommended age range.

Some products, including toys, craft items, tools and electrical accessories, should only be used under appropriate adult supervision where recommended by the manufacturer.

Please follow all safety instructions supplied with the product.

If a manufacturer or regulatory authority issues a product recall affecting an item we've sold, we'll make reasonable efforts to contact affected customers using the contact details provided at the time of purchase.

We'll also provide information on the appropriate remedy, which may include a repair, replacement or refund.

Please do not dispose of recalled products until you've received instructions from us or the manufacturer.

We'll advise whether the product should be returned, recycled or safely disposed of.

Where applicable, products supplied for the UK market are provided with suitable UK specifications unless clearly stated otherwise on the product page.

If you have any concerns about the safety of a product purchased from SRV Hub, please contact us as soon as possible.

We'll investigate promptly and work with the relevant supplier or manufacturer where necessary.

Yes. Manufacturers occasionally update packaging, instructions or product designs without notice.

These changes do not normally affect the product's intended use or quality.

Yes. We welcome enquiries from businesses, schools, charities, clubs, local authorities and other organisations looking to purchase larger quantities.

Please contact us before placing your order so we can check stock availability and discuss your requirements.

Yes.

If you require a VAT invoice for your purchase, simply contact us after placing your order and we'll be happy to provide one where applicable.

Yes. We regularly supply products suitable for schools, nurseries, colleges and other educational settings.

If you're looking to purchase larger quantities, please contact us before ordering.

Absolutely.

We welcome enquiries from registered charities, community groups and non-profit organisations.

If you're planning a larger purchase, please get in touch and we'll be happy to discuss your requirements.

Unfortunately, we're unable to reserve stock for future purchases.

Stock availability changes regularly, so we recommend placing your order as soon as you're ready.

We're continually reviewing opportunities to expand our services for business customers.

If you're interested in regular or high-volume purchasing, please contact us and we'll be happy to discuss your requirements.

Bank transfer is available for selected business and bulk orders by prior arrangement.

Please contact us before placing your order if you wish to pay by bank transfer.

If you're looking for a particular product or larger quantities than currently shown on our website, please let us know.

We'll do our best to source the products you're looking for where possible.

You can contact our customer support team by email or telephone.

Email: cs@srvhub.co.uk

Telephone: 020 8391 1000

Email support is available 24 hours a day, 7 days a week.

Telephone support is available Monday to Friday, 9:00am to 5:00pm, excluding UK Bank Holidays.

We aim to respond to most enquiries within 1–4 hours.

More complex enquiries may take up to 24 hours, especially during busy periods.

After your order, you may receive an email inviting you to leave a review about your shopping experience or the product you purchased.

Your feedback helps us improve our products, service and website.

If something has gone wrong, please contact us with your order number and a clear explanation of the issue.

We will review your complaint fairly and do our best to resolve it as quickly as possible.

Yes. We welcome customer suggestions.

If there is a product, brand or category you would like to see on SRV Hub, please let us know.

You can find our main policies in the footer of our website, including our Return & Refund Policy, Shipping Policy, Privacy Policy, Terms & Conditions and Website Legal & Copyright Notice.