Privacy policy

PRIVACY POLICY

Last updated: 11 February 2026

This Privacy Policy explains how SRVertex LTD (Company Number 09618630) trading as SRV Hub (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit https://srvhub.co.uk/ (the “Website”) or purchase from us.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered Office and Trading Address:
Warehouse 4A
Kingfisher House, Restmor Way
Hackbridge
Surrey
SM6 7AH
United Kingdom

Email (privacy enquiries): privacy@srvhub.co.uk

1. Scope of This Policy

This policy applies to:

  • Visitors to our Website

  • Customers placing orders

  • Account holders

  • Individuals contacting us

  • Business customers (where applicable)

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity and Contact Information

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

Order and Transaction Information

  • Products purchased

  • Order history

  • Payment confirmation

  • Delivery information

  • Returns and refund records

Account Information

  • Login credentials

  • Saved addresses

  • Preferences

Payment Information

Payments are processed via:

  • Shopify Payments

  • Stripe

  • PayPal

We do not store full payment card numbers on our servers.

Technical and Usage Information

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Website usage data

  • Referral source

Marketing Information

  • Email marketing preferences

  • SMS marketing preferences

  • Engagement with campaigns

3. How We Collect Your Data

We collect personal data:

  • Directly from you when you place an order, create an account or contact us

  • Automatically through cookies and tracking technologies

  • From Shopify as our ecommerce platform provider

  • From payment providers

  • From delivery partners

  • From warehouse and fulfilment systems

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual Necessity

To process orders, deliver goods, manage returns and provide customer support.

Legal Obligation

To comply with tax, accounting and regulatory requirements including HMRC obligations.

Legitimate Interests

For fraud prevention, website security, business management and service improvement.

Consent

For email marketing, SMS marketing and non-essential cookies such as advertising and analytics.

You may withdraw consent at any time.

5. How We Use Your Personal Data

We use your data to:

  • Process payments

  • Fulfil and deliver orders

  • Manage returns and refunds

  • Communicate about your order

  • Provide customer support

  • Prevent fraud and misuse

  • Improve our Website and services

  • Send marketing communications where permitted

  • Comply with legal obligations

6. Marketing Communications

We may send:

  • Promotional emails

  • Abandoned cart reminders

  • Product recommendations

  • SMS offers

Marketing is sent only where you have opted in or where permitted under UK electronic marketing rules.

You may unsubscribe at any time using the link in our emails or by contacting us.

7. Cookies and Tracking Technologies

We use cookies and similar technologies including:

  • Essential cookies for website functionality

  • Analytics cookies such as Google Analytics

  • Advertising cookies including Meta Pixel, Google Ads and TikTok Pixel

Non-essential cookies are only activated after you provide consent via our cookie banner.

You may adjust your cookie preferences at any time.

8. Sharing of Personal Data

We may share your personal data with:

  • Shopify (hosting and ecommerce platform)

  • Payment processors (Shopify Payments, Stripe, PayPal)

  • Delivery providers including Royal Mail, DPD, Evri and DHL

  • Amazon FBA where fulfilment is handled by Amazon

  • Cloud Commerce Pro (warehouse management system)

  • Accountants and bookkeepers

  • IT service providers

We only share data necessary for the relevant purpose.

We do not sell your personal data.

9. International Transfers

As we sell internationally, your data may be transferred outside the United Kingdom.

Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place including:

  • UK International Data Transfer Agreements

  • Standard Contractual Clauses

  • Transfers to countries recognised as providing adequate protection

10. Data Retention

We retain personal data as follows:

  • Order and tax records: 6 years (HMRC requirement)

  • Customer accounts: up to 5 years of inactivity

  • Marketing data: until you unsubscribe or withdraw consent

  • Customer service communications: up to 6 years

Data is securely deleted or anonymised when no longer required.

11. Children’s Data

We sell products including toys and children’s items. However, our Website is not directed at children under 13.

Orders must be placed by adults. We do not knowingly collect personal data directly from children.

If you believe a child has provided personal data to us, please contact us so we can delete it.

12. Your Data Protection Rights

If you are based in the UK or EEA, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise your rights, contact privacy@srvhub.co.uk.

We may request proof of identity before responding.

13. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

14. Security Measures

We implement appropriate technical and organisational measures including:

  • Secure Shopify infrastructure

  • Encrypted payment processing

  • Access controls

  • Secure warehouse systems

  • Restricted internal data access

No online transmission is completely secure.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our Website and will include the revision date.