Cookie Policy
Last updated: 15 September 2026
You can reopen cookie choices at any time from the Cookie Preferences link in the website footer.
We Value Your Online Experience
At SRV Hub, we believe in keeping our website experience simple, pleasant, and easy to use. To help us do this, we use cookies and similar tracking tools. We want to be open and clear about what cookies are, how we use them, and how you can manage your settings.
At a Glance
- What They Are: Cookies are small text files stored on your computer or phone that help websites remember your actions and preferences.
- Essential Cookies: Necessary for the website to work, such as keeping items in your shopping cart during checkout.
- Analytics Cookies: Help us understand how visitors use our site so we can improve layouts and correct page errors.
- Marketing Cookies: Used to show you relevant discounts and offers on other websites (like Google and social media).
- Technology Updates: Cookie technologies may change over time as our website evolves, and we will update this list accordingly.
- You Decide: Non-essential cookies are disabled by default. You can adjust your consent settings through our website banner.
Understanding Cookies
1. Why Do We Use Cookies?
Cookies help us make your shopping experience smooth and personal. For example, they allow the website to remember that you logged into your account, keep your cart items safe as you click between pages, and monitor for technical faults.
2. The Types of Cookies We Use
- Necessary Storefront Cookies: These are vital for basic operations. Without them, you would not be able to log in, search for products, or complete checkout.
- Performance & Analytics Cookies: We use tools like Google Analytics to gather anonymous stats. This helps us see which pages are popular, identify slow load times, and fix broken links.
- Marketing & Re-marketing Cookies: We use pixels (like Google Ads and Meta Pixel) to deliver relevant promotions and seasonal offers based on your browsing patterns. This also prevents you from seeing the same ad too many times.
3. How to Manage Your Choices
When you first visit SRV Hub, you will see a cookie banner explaining our use of tracking tools.
- Accept All: Consents to performance and marketing cookies.
- Manage Preferences: Allows you to turn analytics and marketing cookies on or off individually.
- Essential Only: Keeps only the technical cookies necessary for store operation.
You can also clear or block cookies entirely in your browser's settings.
Frequently Asked Questions
Does blocking cookies affect my shopping experience? If you block necessary storefront cookies in your browser settings, you may not be able to add items to your shopping cart or complete checkout. We recommend keeping essential cookies enabled for smooth operation.
Need Help?
Our support team is here to help.
- Email: cs@srvhub.co.uk (Available 24/7. We aim to respond as quickly as possible, typically within 1 to 4 hours for standard questions and up to 24 hours for complex issues).
- Phone: 020 8391 1000 (Monday to Friday, 9am–5pm).
- Privacy & Cookie Enquiries: privacy@srvhub.co.uk