Contact information
Contact Us
We're here to help.
Whether you have a question about an order, need product advice, want to arrange a return or simply need some assistance, our customer support team will be happy to help.
We aim to respond as quickly as possible and make every interaction straightforward and helpful.
Frequently Asked Questions
I have a question about my order
Please email cs@srvhub.co.uk and include your order number (if available). This helps us locate your order quickly and provide a faster response.
I want to return an item
Please contact us before sending any items back.
We'll explain the return process and provide the correct return instructions to help avoid unnecessary delays.
I need help before placing an order
If you're unsure about a product, delivery option or compatibility, we're happy to help before you buy.
I have a business, supplier or partnership enquiry
For wholesale, supplier, partnership or general business enquiries, please contact:
I have a privacy or data protection enquiry
If your enquiry relates to your personal information or your privacy rights, please contact our Privacy Team.
Customer Support
Customer Support
Available 24 hours a day, 7 days a week.
We aim to respond to most enquiries within 1–4 hours.
More complex enquiries may take up to 24 hours.
Telephone
📞 020 8391 1000
Monday to Friday
9:00am – 5:00pm
Closed on weekends and UK Bank Holidays.
Our Address
SRV Hub
A trading name of SRVertex LTD
Warehouse 4A, Kingfisher House
Restmor Way
Hackbridge
Surrey
SM6 7AH
United Kingdom
Visiting Our Warehouse
Our warehouse is an operational fulfilment centre and is not open to the public.
If you need assistance, please contact us first and we'll be happy to help.
Company Information
Registered Company Name
SRVertex LTD
Company Registration Number
09618630
VAT Registration Number
GB251413343
ICO Registration Number
ZB134402
Before You Contact Us
You may find the answer to your question in one of our other help pages:
- Return & Refund Policy
- Shipping Policy
- Privacy Policy
- Terms & Conditions
These pages cover many of the questions we're asked most often and may provide the information you need straight away.
Still Need Help?
Our aim is to make shopping with SRV Hub as simple and enjoyable as possible.
If you can't find the answer you're looking for, please get in touch. Our team will always do their best to provide friendly, fair and helpful support.