Payment Information
Payment Information
Last updated: 1 July 2026
Paying for Your Order
At SRV Hub, we want paying for your order to be simple, secure and hassle-free.
We work with trusted payment providers to ensure every transaction is processed safely, giving you confidence every time you shop with us.
Frequently Asked Questions
Which payment methods do you accept?
We accept a range of secure payment methods through Shopify Payments and PayPal.
Available payment methods may include:
- Major debit and credit cards
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
The payment methods available to you will be displayed during checkout and may vary depending on your device, browser or payment eligibility.
If you've arranged to pay by bank transfer, we'll provide our bank details and begin processing your order once cleared funds have been received.
Is it safe to pay on your website?
Yes.
Your payment is processed using secure, encrypted technology provided by trusted payment partners.
We never store your full debit or credit card details on our servers.
When will I be charged?
For online payments, your payment is normally authorised and taken when you place your order.
For bank transfer orders, we'll begin processing your order once cleared funds have been received.
Can I pay by bank transfer?
Yes.
Bank transfer is available for selected orders by prior arrangement.
Please contact us before placing your order if you wish to pay by bank transfer.
We'll provide our bank details and process your order once payment has cleared.
Why was my payment declined?
Payments can occasionally be declined for reasons beyond our control, including:
- Incorrect payment details.
- Insufficient available funds.
- Security checks carried out by your bank.
- Card restrictions.
- Temporary technical issues.
If your payment is declined, please check your details and try again. If the issue continues, we recommend contacting your bank or payment provider.
Will I receive an order confirmation?
Yes.
Once your order has been placed successfully, we'll send you an order confirmation by email.
If you don't receive it within a few minutes, please check your Junk or Spam folder before contacting us.
Payment Security
Your security is important to us.
We use trusted payment providers and secure technology to help protect every transaction.
To help prevent fraud and keep our customers safe, we may occasionally carry out additional verification checks before approving or dispatching an order.
If we need any additional information, we'll contact you as soon as possible.
Prices & Currency
All prices displayed on our website are in Pounds Sterling (£ GBP).
Prices include VAT where applicable unless otherwise stated.
Delivery charges are calculated separately and shown clearly during checkout before you complete your purchase.
Promotional Codes & Gift Cards
If you have a valid promotional code or gift card, you can enter it during checkout where applicable.
Unless otherwise stated:
- Only one promotional code may be used per order.
- Promotional codes cannot normally be exchanged for cash.
- Promotional codes cannot usually be applied after an order has been placed.
- Additional terms may apply to specific promotions.
Please refer to our relevant promotional terms where applicable.
Refunds
Approved refunds are always returned to the original payment method used to place your order.
Once we've processed your refund, your bank or payment provider may take up to 5 working days to credit the funds back to your account, although many refunds appear much sooner.
For more information, please see our Return & Refund Policy.
Need Help?
If you have any questions about making a payment or you've experienced an issue during checkout, our team will be happy to help.
Customer Support
📞 020 8391 1000
Email Support
Available 24 hours a day, 7 days a week.
We aim to respond to most enquiries within 1–4 hours.
More complex enquiries may take up to 24 hours.
Telephone Support
Monday to Friday
9:00am – 5:00pm