Privacy Policy
Last updated: 30 June 2026
Your Privacy
Your privacy is important to us.
When you shop with SRV Hub, you trust us with your personal information. We take that responsibility seriously and only use your information to provide our services, improve your shopping experience and meet our legal obligations.
We never sell your personal information.
This page explains what information we collect, why we collect it and the choices you have.
Quick Answers
What information do you collect?
We may collect information such as:
- Your name
- Delivery and billing addresses
- Email address
- Telephone number
- Order history
- Payment information (processed securely by our payment providers)
- Device and browser information
- Website usage through cookies
We only collect information that's needed to run our business and serve you better.
Do you keep my card details?
No.
We never store your full payment card details.
Payments are handled securely by trusted payment providers such as Shopify Payments, PayPal, Klarna and other authorised payment partners.
Do you sell my personal information?
No.
We never sell your personal information to anyone.
Who do you share my information with?
Only trusted companies that help us run our business, such as:
- Delivery companies
- Payment providers
- Fraud prevention services
- Website and hosting providers
- Marketing platforms (only where you've agreed)
- Professional advisers
- Government or regulatory authorities where we're legally required to do so
We only share the information that's necessary for them to perform their services.
Will you send me marketing emails?
Only if you've chosen to receive them.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Can I ask you to delete my information?
Yes.
If you'd like to access, correct or delete your personal information, please email privacy@srvhub.co.uk.
We'll always do our best to help and will respond in line with UK data protection laws.
Do you use cookies?
Yes.
Like most websites, we use cookies to keep our website working properly, remember your preferences and improve your shopping experience.
For more information, please see our Cookie Policy.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Process payments securely
- Contact you about your order
- Respond to your enquiries
- Prevent fraud
- Improve our website and services
- Meet our legal obligations
- Send marketing communications where you've asked to receive them
We only use your information where we're allowed to do so by law.
Keeping Your Information Safe
Protecting your information is extremely important to us.
We use appropriate security measures to help protect your personal information from unauthorised access, loss or misuse.
Although no website can ever guarantee complete security, we regularly review and improve our systems to keep your information as safe as possible.
How Long We Keep Your Information
We only keep your information for as long as it's needed.
This may include meeting legal, accounting or tax requirements, preventing fraud, resolving disputes and providing customer support.
When your information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
- Ask what personal information we hold about you.
- Request a copy of your information.
- Correct inaccurate information.
- Ask us to delete your information where applicable.
- Restrict or object to certain uses of your information.
- Withdraw your consent to marketing at any time.
If you'd like to exercise any of these rights, simply contact us using the details below.
International Data Transfers
Some of the trusted companies we work with may process information outside the United Kingdom.
Where this happens, we make sure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page, and we'll update the revision date whenever significant changes are made.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, we'd be happy to help.
Privacy Team
SRV Hub (SRVertex LTD)
📞 020 8391 1000
Address
Warehouse 4A, Kingfisher House
Restmor Way
Hackbridge
Surrey SM6 7AH
United Kingdom
If you're not satisfied with how we've handled your personal information, you also have the right to contact the Information Commissioner's Office (ICO), the UK's independent authority for data protection.